GFM Takes Home Silver Award For Employee Engagement

We are delighted to announce that we have won the Silver Award for the Most Effective Employee Engagement Programme category at this year’s prestigious UK Contact Centre Awards (UKNCCAs); the longest established awards for the UK contact centre industry. The UKNCCAs recognise individuals, teams and organisations in the industry who are working to make their...

Choosing the Right Call Centre Services For Your Business Needs

Many businesses nowadays turn to outsourcing to help them in various aspects of their day-to-day operations. Call centre outsourcing has already proven to improve business performance for thousands of companies and drive revenues in many industries. But despite the proven benefits of engaging with a specialist outsourcing partner, there are still those companies that are...

How to Deal with an Increase in Customer Enquiries during the Coronavirus

The Coronavirus (COVID-19) pandemic has undeniably impacted all our lives these past few weeks and it is also heavily impacting the business world across all industry sectors. As a result, companies of all sizes are having to deal with unprecedented levels of customer enquiries during a time when most people are now required to be...