About Us

GFM is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions for almost 30 years on behalf of some of the country’s most loved brands from its head offices in Colchester, Essex.

Why Choose Us?

Get in touch today: Call 01206 791733 or email us at hello@gfm.co.uk

Corporate social responsibility (CSR)

Corporate social responsibility (CSR) is of great importance to us at GFM, and is at the core of everything that we do. We are committed to operating in a way that is sustainable, minimises our impact on the environment and gives back to our stakeholders and local community.

Giving Back

As a long-established, industry leading business we realise we are in an extremely fortunate position and therefore look to use our success as an opportunity to help others. Here are some examples of ways in which we do this:

Client Testimonials

We chose GFM ClearComms because of their extensive experience and proven track record of providing excellent call handling services.
GFM exceeded our targets in recruiting partners for our renowned Clubcard scheme with their B2B telemarketing services.
We have worked with GFM for 15 years and fully endorse the outstanding contact centre outsourcing solutions they offer.
GFM has been critical to our annual telethon success by reliably handling, recording and processing people’s donations through their automated services.
The dedicated and highly flexible team at GFM have successfully reduced our wait times and increased customer satisfaction.
GFM has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.
GFM has consistently provided an outstanding customer experience to our readership through its high quality call centre services.
Our premium rate competitions have been successfully managed by GFM for over 10 years, delivering Omni-channel solutions that we can rely on.
Our website was redeveloped by GFM and we are delighted with the results, which has led to a significant increase in our sales.