Our Mission
To consistently deliver an unparalleled level of service and value to our clients by seamlessly operating as a full extension of their brand and providing their customers with the highest quality, flexible, end-to-end contact centre services and marketing solutions.
Our Vision
To be the recognised industry leader for the creation and delivery of the highest quality, end-to-end, outsourced contact centre services and marketing solutions.
Why Choose Us?
250+
employees
30+
years experience
3,000,000+
emails per year
1,000,000+
calls per year
55,000+
IVR calls handled
5,000+
social enquiries
Get in touch today: 01206 791733, hello@gfm.co.uk
Corporate social responsibility (CSR)
Corporate social responsibility (CSR) is of great importance to us at GFM, and is at the core of everything that we do. We are committed to operating in a way that is sustainable, minimises our impact on the environment and gives back to our stakeholders and local community.
Giving Back
As a long-established, industry leading business we realise we are in an extremely fortunate position and therefore look to use our success as an opportunity to help others. Here are some examples of ways in which we do this:
Environment
We always look at ways to reduce our energy usage and waste production. An example of this is our drive towards paperless communications, which has enabled us to significantly reduce our printing and carbon footprint. We also encourage recycling throughout the office.
Ethics
We hold ourselves to the absolute highest ethical standards throughout all of our business activities and our employees are measured against these principles. Our code of ethics and associated policies highlight our stance in relation to key ethical subjects and are available upon request.
Philanthropy
At GFM we are proud to support a variety of UK charities, including Children in Need and Jeans for Genes. We make donations to these organisations because we truly believe in the amazing work that they continue to do. We also regularly hold internal fundraising events.
Volunteering
Our interest in the charities we support goes beyond financial donations and we have and will continue to donate our time and expertise to these great causes. Examples of this are us offering free call centre outsourcing services for Children in Need during their renowned annual telethon.
Client Testimonials
