About Us

GFM is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions for almost 30 years on behalf of some of the country’s most loved brands from its head offices in Colchester, Essex.

Our Mission

To consistently deliver an unparalleled level of service and value to our clients by seamlessly operating as a full extension of their brand and providing their customers with the highest quality, flexible, end-to-end contact centre services and marketing solutions.

Our Vision

To be the recognised industry leader for the creation and delivery of the highest quality, end-to-end, outsourced contact centre services and marketing solutions.

Why Choose Us?

250+

employees

30+

years experience

3,000,000+

emails per year

1,000,000+

calls per year

55,000+

IVR calls handled

5,000+

social enquiries

Get in touch today: Call 01206 791733 or email us at hello@gfm.co.uk

Corporate social responsibility (CSR)

Corporate social responsibility (CSR) is of great importance to us at GFM, and is at the core of everything that we do. We are committed to operating in a way that is sustainable, minimises our impact on the environment and gives back to our stakeholders and local community.

Giving Back

As a long-established, industry leading business we realise we are in an extremely fortunate position and therefore look to use our success as an opportunity to help others. Here are some examples of ways in which we do this:

Environment

We always look at ways to reduce our energy usage and waste production. An example of this is our drive towards paperless communications, which has enabled us to significantly reduce our printing and carbon footprint. We also encourage recycling throughout the office.

Ethics

We hold ourselves to the absolute highest ethical standards throughout all of our business activities and our employees are measured against these principles. Our code of ethics and associated policies highlight our stance in relation to key ethical subjects and are available upon request.

Philanthropy

At GFM we are proud to support a variety of UK charities, including Children in Need and Jeans for Genes. We make donations to these organisations because we truly believe in the amazing work that they continue to do. We also regularly hold internal fundraising events.

Volunteering

Our interest in the charities we support goes beyond financial donations and we have and will continue to donate our time and expertise to these great causes. Examples of this are us offering free call centre outsourcing services for Children in Need during their renowned annual telethon.

Client Testimonials

We chose GFM ClearComms because of their extensive experience and proven track record of providing excellent call handling services.

GFM exceeded our targets in recruiting partners for our renowned Clubcard scheme with their B2B telemarketing services.

We have worked with GFM for 15 years and fully endorse the outstanding contact centre outsourcing solutions they offer.

GFM has been critical to our annual telethon success by reliably handling, recording and processing people’s donations through their automated services.

The dedicated and highly flexible team at GFM have successfully reduced our wait times and increased customer satisfaction.

GFM has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.

GFM has consistently provided an outstanding customer experience to our readership through its high quality call centre services.

Our premium rate competitions have been successfully managed by GFM for over 10 years, delivering Omni-channel solutions that we can rely on.

Our website was redeveloped by GFM and we are delighted with the results, which has led to a significant increase in our sales.