Omni-Channel Services

Multi-channel contact centre services that enable your customers to communicate through their channel of choice, whether that is phone, e-mail, live chat or social media. Using industry leading technology we deliver a totally integrated customer experience.

Call Handling Services

Flexible and scalable inbound and outbound call handling services that will enhance your efficiencies and increase ROI. Acting as a full extension to your brand we can seamlessly interact with your customers.

Live Chat Services

Instantly respond to your customer’s queries and requests online in a cost-effective manner through our expert live chat contact centre services and state-of-the-art live chat software.

Email Services

Our email response software and expert team will enable you to respond to thousands of emails every week in a professional, timely and effective manner that ensures a positive customer experience.

Social Media Services

Social media can serve as a hugely valuable tool when used appropriately. We can deliver valuable insights and timely social media communication on your behalf to optimise your social presence.

Interested in any of these solutions? Get in touch now: Call 01206 791733 or email us at

Your Benefits

Outsourcing your Omni-Channel services to GFM, the UK’s proven industry leader for over 30 years, will provide you with many benefits including; greater flexibility, enhanced efficiencies, reduced costs and improved responsiveness.

Why Choose GFM?

What our clients say

Our premium rate competitions have been successfully managed by GFM for over 10 years, delivering Omni-channel solutions that we can rely on.

GFM has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.

GFM has consistently provided an outstanding customer experience to our readership through its high quality value adding call centre services.