Call Handling Services
Flexible and scalable inbound and outbound call handling services that will enhance your efficiencies and increase ROI. Acting as a full extension to your brand we can seamlessly interact with your customers.
Live Chat Services
Instantly respond to your customer’s queries and requests online in a cost-effective manner through our expert live chat contact centre services and state-of-the-art live chat software.
Email Services
Our email response software and expert team will enable you to respond to thousands of emails every week in a professional, timely and effective manner that ensures a positive customer experience.
Social Media Services
Social media can serve as a hugely valuable tool when used appropriately. We can deliver valuable insights and timely social media communication on your behalf to optimise your social presence.
Interested in any of these solutions? Get in touch now: Call 01206 791733 or email us at hello@gfm.co.uk
Integrated customer experience
By allowing us to provide all of your organisation’s Omni-Channel services we can deliver a fully integrated customer experience that consistently reflects your brand.
Extensive reports
We will provide you with regular and extensive reports that highlight how our contact centre outsourcing services are performing against service level agreements.
Seamless brand extension
We work closely with you to ensure we fully understand your organisation’s culture, processes and Omni-Channel objectives.
What our clients say
Our premium rate competitions have been successfully managed by GFM for over 10 years, delivering Omni-channel solutions that we can rely on.
GFM has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.
GFM has consistently provided an outstanding customer experience to our readership through its high quality value adding call centre services.
