Call Handling Services

Working in close partnership with you to deliver the highest quality, full brand extension customer experience. Our expert UK contact centre outsourcing will ensure your company stays at the forefront of customer communication with our fully bespoke service.

Inbound Call Handling Services

We provide a variety of inbound call handling services, including order processing, customer services and complaint resolution, to ensure your customers are dealt with effectively and efficiently during time sensitive peaks in call volume.

Outbound Call Handling Services

Our outbound call centre outsourcing services will help you generate leads, acquire new customers, retain existing clients and grow revenue through our expert B2C and B2B telemarketing services and multi-skilled team.

Interested in any of these solutions? Get in touch now: Call 01206 791733 or email us at

Your Benefits

Outsourcing your call centre services to GFM, the UK’s proven industry leader for over 30 years, will provide you with many benefits including; greater flexibility, enhanced efficiencies, reduced costs and improved quality.

Why Choose GFM?

What our clients say

We have received invaluable support from GFM for over 10 years. They always deliver the absolute highest level of call handling services.

GFM exceeded both our expectations and targets in recruiting new partners for our renowned Clubcard scheme with their B2B telemarketing services.

We chose GFM because of their extensive experience and proven track record of providing excellent call handling services.