Inbound Call Handling Services
We provide a variety of inbound call handling services, including order processing, customer services and complaint resolution, to ensure your customers are dealt with effectively and efficiently during time sensitive peaks in call volume.
Outbound Call Handling Services
Our outbound call centre outsourcing services will help you generate leads, acquire new customers, retain existing clients and grow revenue through our expert B2C and B2B telemarketing services and multi-skilled team.
Interested in any of these solutions? Get in touch now: Call 01206 791733 or email us at hello@gfm.co.uk
Scalable Infrastructure
Highly flexible operating models tailored to meet your specific needs from dedicated call centres to a lower cost shared bureau solution.
Seamless brand extension
We work closely with you to ensure we fully understand your organisation’s culture, processes and call centre objectives.
Multi-skilled teams
All of our call centre agents undergo regular and extensive contact centre service training delivered by our in-house team of expert coaches.
What our clients say
We have received invaluable support from GFM for over 10 years. They always deliver the absolute highest level of call handling services.
GFM exceeded both our expectations and targets in recruiting new partners for our renowned Clubcard scheme with their B2B telemarketing services.
We chose GFM because of their extensive experience and proven track record of providing excellent call handling services.
