Call Centre Services
Flexible and scalable inbound call handling and outbound call handling services that will significantly reduce your costs, enhance your efficiencies and increase ROI through our award-winning, expert, multi-skilled teams.
Omni-Channel Services
Multi-channel contact centre services enabling your customers to communicate through their channel of choice, whether that is phone, e-mail, live chat or social media; delivering a totally integrated customer experience.
Automated Comms
Interactive voice response (IVR) and short message service (SMS) communications that will deliver simple yet highly effective customer interactions on your behalf through our experienced team and high spec technology.
Subscription Retention Services
Our expert subscription retention call handling services will ensure your customers receive a world-class, full brand extension customer experience that keeps them coming back for more.
Interested in any of these solutions? Get in touch now: 01206 791733, hello@gfm.co.uk
Scalable Infrastructure
Highly flexible operating models to cover contact volumes regardless of the size of your contact centre service requirements.
Seamless brand extension
We work closely with you to ensure we fully understand your organisation’s culture, processes and contact centre objectives.
Multi-skilled teams
All of our team members undergo regular and extensive contact centre service training delivered by our in-house team of expert coaches.
What our clients say
GFM has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.
GFM has been critical to our annual telethon success by reliably handling, recording and processing people’s donations through their automated services.
Our premium rate competitions have been successfully managed by GFM for over 10 years, delivering Omni-channel solutions that we can rely on.
