Your Brand Ambassadors. Delivering Customer Excellence

GFM – Delivering Great Customer Experience

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Who We Are

Over 30 years customer experience

GFM delivers unparalleled customer experiences as a brand extension, on behalf of some of the UK’s most loved brands for over 30 years. An award-winning specialist customer experience team that supports flexible, end-to-end outsourced contact centre services and marketing solutions.

What We Do

Unparalleled Customer Experiences

call centre services

Customer Contact

– Dedicated Contact Centres
– Omni-Channel Services
– Inbound Bureau
– Automated Comms

At GFM we work in close partnership with you to deliver the highest quality, full brand extension customer experience. Our expert outsourced contact centre services will ensure your company stays at the forefront of customer communication.

marketing solutions

Customer Insight

– Data Collection and Analysis
– Customer Sentiment Insights
– Performance Modelling
– Dialling Strategies

Improve your customer experience and reduce your overall costs through our in-depth data analysis and performance modelling, that will help you identify key customer insights and behaviours and maximise your dialling strategies.

fulfilment services

Customer Fulfilment

– Bespoke Pick & Pack
– Promotional Fulfilment
– Designing and Printing
– Direct Mailings

You can easily satisfy your customer’s orders, manage your stock levels and fulfil promotional activities without the associated costs of operating a warehouse using our scalable and comprehensive suite of customer fulfilment services.

Contact Centre Services

Collaborating with you to deliver the highest quality, full brand extension customer experience. Our multi-channel services ensure your customers are supported and receive the best in class services.

Marketing & Development

Optimise your digital presence and enhance your brand awareness with our industry leading digital marketing services that includes; website and app development, email and social media channel management, email marketing and digital advertising

In-house Fulfilment Services

Easily satisfy your customer’s orders and fulfil promotional activities without the associated costs of operating a warehouse by using our scalable suite of fulfilment services including; bespoke pick and pack, direct mailings and stock management

How We Do It

Our blueprint for customer success

Our award-winning teams are trained and developed to provide the best in class customer experience as your brand ambassadors. Providing flexible, end-to-end solutions that add value. Our extensive in-house expertise also means we can support your contact centre services with promotional marketing, website and app development and customer fulfilment solutions.

Our People

Meet the GFM team

Find Us

Telephone: 01206 791 733

Email: hello@gfm.co.uk

GFM Holdings Ltd
42 Phoenix Court, Hawkins Road
Colchester, Essex
CO2 8JY

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