Subscription Retention Call Handling
We offer flexible and scalable inbound and outbound call handling services that can reduce your costs and significantly improve your customer retention, first contact resolution, ROI and net promoter score through our expert, multi-skilled teams.
Omni-Channel Services
Our multi-channel contact centre services will enable your members to communicate round-the-clock through their channel of choice, whether that is phone, e-mail, live chat, social media, SMS or IVR; delivering a totally integrated customer experience.
Marketing and Fulfilment Services
Through our end-to-end customer experience solutions, we also have the expertise to deliver scalable fulfilment services and timely marketing communications that keep customers satisfied and feeling valued; particularly during surges in cyclical demand.
Interested in any of these solutions? Get in touch now: 01206 791733, hello@gfm.co.uk
Scalable Infrastructure
Highly flexible operating models tailored to meet your specific needs from dedicated call centres to a lower cost shared bureau solution.
Seamless brand extension
We work closely with you to ensure we fully understand your organisation’s culture, processes and call centre objectives.
Multi-skilled teams
All of our call centre agents undergo regular and extensive contact centre service training delivered by our in-house team of expert coaches.
What our clients say
We have received invaluable support from GFM for over 10 years. They always deliver the absolute highest level of call handling services.
GFM exceeded both our expectations and targets in recruiting new partners for our renowned Clubcard scheme with their B2B telemarketing services.
We chose GFM because of their extensive experience and proven track record of providing excellent call handling services.
