Choosing the Right Call Centre Services For Your Business Needs

Many businesses nowadays turn to outsourcing to help them in various aspects of their day-to-day operations. Call centre outsourcing has already proven to improve business performance for thousands of companies and drive revenues in many industries. But despite the proven benefits of engaging with a specialist outsourcing partner, there are still those companies that are...

How to Deal with an Increase in Customer Enquiries during the Coronavirus

The Coronavirus (COVID-19) pandemic has undeniably impacted all our lives these past few weeks and it is also heavily impacting the business world across all industry sectors. As a result, companies of all sizes are having to deal with unprecedented levels of customer enquiries during a time when most people are now required to be...