Your Outsourced Customer Service Team
We’re sure like most businesses, you’re having to deal with unprecedented customer service challenges during a time where operating costs are increasing. At GFM, we understand what a big decision it is to choose the right outsource partner for your business needs. Whether you’re a smaller business looking for flexible customer service support or a larger organisation needing a dedicated contact centre, we’ve got you covered. We work with various industry-leading organisations from global charities to national newspapers – offering bespoke, scalable outsourced services. We have vast expert experience in customer service, inbound sales and retentions and customer analytics to name a few. Complete the form below to learn how we can start supporting your business and customers today.
What We Do
Unparalleled Customer Experiences
Customer Contact
– Dedicated Contact Centres
– Omni-Channel Services
– Inbound Bureau
– Automated Comms
At GFM we work in close partnership with you to deliver the highest quality, full brand extension customer experience. Our expert outsourced contact centre services will ensure your company stays at the forefront of customer communication.
Customer Insight
– Data Collection and Analysis
– Customer Sentiment Insights
– Performance Modelling
– Dialling Strategies
Improve your customer experience and reduce your overall costs through our in-depth data analysis and performance modelling, that will help you identify key customer insights and behaviours and maximise your dialling strategies.
Customer Fulfilment
– Bespoke Pick & Pack
– Promotional Fulfilment
– Designing and Printing
– Direct Mailings
You can easily satisfy your customer’s orders, manage your stock levels and fulfil promotional activities without the associated costs of operating a warehouse using our scalable and comprehensive suite of customer fulfilment services.
Contact Centre Services
Collaborating with you to deliver the highest quality, full brand extension customer experience. Our multi-channel services ensure your customers are supported and receive the best in class services.
Marketing & Development
Optimise your digital presence and enhance your brand awareness with our industry leading digital marketing services that includes; website and app development, email and social media channel management, email marketing and digital advertising
In-house Fulfilment Services
Easily satisfy your customer’s orders and fulfil promotional activities without the associated costs of operating a warehouse by using our scalable suite of fulfilment services including; bespoke pick and pack, direct mailings and stock management
Our Partners
Our People
Meet the GFM team
Mo Miah
Key Account Manager
Deia Sakal
Operations Manager
Lianne Cook
Operations Manager
Melanie Bremner
Team Leader
Martin Sapsford
Team Leader
Kelly Francis
Team Leader
Jessica Lamb
Team Leader
Find Us
Telephone: 01206 791 733
Email: hello@gfm.co.uk
GFM Holdings Ltd
42 Phoenix Court, Hawkins Road
Colchester, Essex
CO2 8JY
