Position title
Retention Agents
Base Salary
£7.55-£8.96 (age dependant) + uncapped commission Per hour
Job Location
42 Phoenix Court, Colchester, Essex, CO2 8JY, England
Employment Type
Full-time, Temporary

Permanent and temporary positions available

Sales experience highly desirable although not essential

Working within a highly motivated and target driven team

Hours: Monday to Sunday, 09:00 - 18:00, 40 hours a week

A Retention Agent is responsible for responding immediately to incoming cancellation requests and exploring every opportunity for customers to continue with their membership.

Reports to: Team Leader


Main Duties:
• Retain the company's most important assets - its customers!
• To ensure a consistently high standard of customer experience is achieved
• Answer all incoming contacts professionally within agreed timescales
• Enter customer information accurately & to the required standards
• To achieve and exceed all set KPI’s
• Follow up customer calls where necessary
• To keep up to date with the product; the key journalists and subscription features
• To take responsibility for personal development, learning and performance levels
• Liaise with colleagues and department managers to gain solutions to issues

Flexibility: May be asked to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.

Professional Skills & Abilities
• Objection handling
• Rapport building
• Closing techniques
• Resilience
• The art of persuasion
• Adaptability
• Shows flexibility of thought and a positive attitude

Date posted
22 June 2021

Apply now

Thank you for submitting your application. We will contact you shortly!

Working Hours
Monday to Sunday, 09:00 - 18:00, 40 hours a week