GFM Careers
Position title
Retention Agent (Commission Opportunities)
Base Salary
£7.55-£8.72 Per hour
Job Location
42 Phoenix Court, Hawkins Rd, Colchester, Essex, CO28JY
Employment Type

A Retention Agent is responsible for responding immediately to incoming cancellation requests and exploring every opportunity for customers to continue with their membership.


• Retain the company's most important assets - its customers!
• To ensure a consistently high standard of customer experience is achieved
• Answer all incoming contacts professionally within agreed timescales
• Enter customer information accurately & to the required standards
• To achieve and exceed all set KPI’s
• Follow up customer calls where necessary
• To keep up to date with the product; the key journalists and subscription features
• To take responsibility for personal development, learning and performance levels
• Liaise with colleagues and department managers to gain solutions to issues

Apply now

Thank you for submitting your application. We will contact you shortly!

Date posted
7 February 2021