GFM Careers
Position title
Retention Agent
Base Salary
£8.20-£8.72 Per hour
Job Location
42 Phoenix Court, Hawkins Rd, Colchester, Essex, CO28JY
Employment Type

We are seeking to maximise Customer Retentions team; the Retention Agent is responsible for responding immediately to incoming cancellation requests and exploring every opportunity for customers to continue with their membership.


• Retain the company's most important assets - it's customers!

• To ensure a consistently high standard of customer experience is achieved

• Answer all incoming contacts professionally within agreed timescales

• Provide customers with product and service information

• Enter customer information accurately & to the required standards

• Handle cancellation requests and use excellent product knowledge to offer suitable solutions to save customers

• Work to ensure retentions rate is maximised

• To achieve and exceed targets set on calls taken and saves achieved

• To keep up to date with new policies, products and procedures, using all available means of information.

• To take responsibility for personal development, learning and performance levels Liaise with colleagues and department managers to gain solutions to issues

Apply now

Thank you for submitting your application. We will contact you shortly!

Date posted
9 October 2020