As a Customer Service Agent, you are expected to handle customer enquiries and questions, handle complaints, and provide information in line with the agreed processes and KPIs.
Reports to: Team Leader & Operations Manager
• Answer calls and emails professionally
• Handle and resolve customer complaints
• Administrative duties
• Identify and escalate priority issues
• Route calls to appropriate resource
• Ensure daily task list is completed
• Customer service experience
• Good data entry/keyboard skills
• Excellent verbal and written communication skills
• Problem analysis & solving
Thank you for submitting your application. We will contact you shortly!
12 October 2020
12 October 2020
GFM delivers unparalleled customer experiences as a brand extension on behalf of some of the UK’s most loved brands for over 30 years. An award-winning specialist customer experience team that supports flexible, end-to-end outsourced contact centre services and marketing solutions.
12 October 2020
12 October 2020