GFM Careers
Position title
Customer Service Agent
Base Salary
£Competitive Hourly Rate
Job Location
42 Phoenix Court, Hawkins Rd, Colchester, Essex, CO28JY
Employment Type
Full-time
Description

As a Customer Service Agent, you are expected to handle customer enquiries and questions, handle complaints, and provide information in line with the agreed processes and KPIs.

Reports to: Team Leader & Operations Manager

Responsibilities

• Answer calls and emails professionally

• Handle and resolve customer complaints

• Administrative duties

• Identify and escalate priority issues

• Route calls to appropriate resource

• Ensure daily task list is completed

Skills

• Customer service experience

• Good data entry/keyboard skills

• Excellent verbal and written communication skills

• Problem analysis & solving

Apply now

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Date posted
9 October 2020