Customer Service Agent

We’re an award-winning contact centre, employing more than 250 staff, in the Hythe area of Colchester, for over 30 years. And we’re looking to expand our team!

We work with some of the biggest brands in the UK, and we love to deliver best-in-class service to customers, across all aspects of our seven-day contact centre operation.

If you’re passionate about delivering great customer experience, then come and join our team.

We’re a multichannel contact centre, with our colleagues handling inbound calls, emails and live chats.

Our agents engage with our partners products, so they can act as knowledgeable brand ambassadors championing their brands.

And when you’re not helping solve customer queries, you’ll be performing tasks to support the insights and improvements for our partner businesses.

You

Customer-focused - we go the extra mile for our customers, and we expect you to be a champion of customers at GFM.

Empathetic - we need you to be supportive and patient with customers to help resolve their questions and challenges.

Process-driven - whilst giving customers a unique service, we want you to follow a clear process to help deliver a positive resolution.

Team Player - be part of an exciting team that supports one another and builds a collaborative, energetic environment.

Respectful - at GFM we expect you to treat customers and colleagues with respect and expect you to receive that same respect in return.

Experience

Whilst previous experience in a contact centre is preferred, as well as those that have worked in fast-paced, customer-facing roles, we’re looking for those with a passion for solving problems, helping customers, and owning the opportunity.

With an extensive training programme, we’ll support the right candidates with our onboarding process.

Hours

We’re a seven-day operation, offering a range of flexible shift patterns, alongside some weekend working.

Perks

* 30 days annual leave (including bank holidays)
* An extra day's leave on your birthday!
* Free fruit… every day!
* Monthly breakfast, served by our leadership team!
* Enrolment onto our company pension

Job Types available: Full-time, Permanent

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