Most Effective Employee Engagement Programme

We are delighted to announce that we have won the Silver Award for the Most Effective Employee Engagement Programme category at this year’s prestigious UK Contact Centre Awards (UKNCCAs); the longest established awards for the UK contact centre industry. The UKNCCAs recognise individuals, teams and organisations in the industry who are working to make their contact centres professional and industry-leading.

Now in its 25th year, the awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry. The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including interviews, panel judging and where possible site visits.

Highly regarded for its robust judging process, the high calibre UKNCCAs panel of judges will remotely interview every shortlisted organisation as part of the final phase of judging. Judges look for shortlisted companies to provide evidence in a number of areas, including; the drivers behind the initiative and the key stakeholders involved, an overview of the programme and how it was implemented and an overview of the benefits realised and key lessons learnt.

Our success in the ‘Most Effective Employee Engagement Programme’ category came as a result of the initiatives put in place at the company in the past year or so to help engage employees throughout the business and therefore further enhance our organisational culture and the high-levels of customer service we deliver for our clients.

Ann-Marie Stagg, Chief of the Judges and CEO of the CCMA, commented, “Winning a UKNCCA is not easy. The robust judging process is carried out by judges who are very experienced and recognised across our industry. Each entrant is judged through a two-stage process which includes both interviews and panel presentations.”


At GFM, there is nothing more important than People – the way we interact with customers, our clients and each other is paramount in the success of our business. Having an award that recognises the focus on this core attribute unpins the ethos that makes GFM a winning solution. Being recognised in our industry for our engagement activities is a key achievement, that each us of wear proudly, as we continue to support every customer to the very best of our ability.

For additional information on our accreditations and associations visit our homepage or for more details about the awards visit the UKNCCA Website.