To provide a reliable IVR overflow network to receive donations for Comic Relief. Comic Relief required donations to be processed and data to be transported securely.
We provided IVR call handling and transcription services under the same roof creating a safe and secure environment for donation collection.
We offered professional management of data as well as advising other Comic Relief partners on security. Our data capture centre processed high volumes of transactions efficiently ensuring donations were banked quickly.
We worked on Comic Relief and Sport Relief campaigns from 2003-2009. Over the 7 year period we processed over half a million donations worth several million pounds without incident - we are a safe pair of hands.
GFM
IVR network design
Scripting services
Account Management
GFM
IVR donation lines
Data Capture Centre
Encrypted card processing
Secure FTP
Bespoke donation capture system and banking processing extracts.
