GFM Announces New Senior Management Appointments

May 20, 2019

As a group comprised of industry leading companies that work with some of the UK’s most loved brands, it is essential that we recruit the highest calibre of people to help grow our ever-evolving business. We are therefore delighted to announce two new integral staff appointments to our GFM leadership team…

Louise Locke has been appointed as our Chief Operating Officer and will be responsible for managing the day-to-day operations of all our contact centres, as well as delivering a sales and service strategy for the company as a whole. Louise joins us from a well known international travel organisation where she held a similar role and has extensive experience of site management within various multi-national customer focused organisations. Louise has particular expertise in; resource planning, quality assessment, implementing business improvements and leading and developing teams to achieve results.

Melanie Dommann has been appointed as Head of Client Services and Commercial and will be responsible for the management of the Client Services team to ensure effective and excellent delivery across the Group’s diverse client portfolio. Melanie will also be supporting existing contracts and helping to maximise repeat and new business from within the existing accounts. Melanie brings with her, two decades of sales, account management, customer experience, sales operations and leadership experience. She has worked within organisations ranging from multi billion dollar Global entities to SMEs, where her client base ranged from local businesses through to FTSE 100 companies.

CFO Rachael Willis shared her delight with the new appointments, “We are all very excited to welcome Melanie and Louise to the GFM team. They both possess an extensive amount of industry knowledge and experience that will provide great value to our senior leadership team. These internal structural changes reflect how the company is evolving and highlight the calibre of employees that we are able to attract as we continue to enhance our offerings and grow.”

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